Support

Contact

Get help with Scanner, Terminal or Sniper, report a bug, or contact marketing and partnerships.

Tell us what got in your way. Use the product support address for a scan, feed or order problem, or choose the marketing or partnership address for a commercial inquiry.

Product support

Email support@soulterminal.ai. Start with the product name and the task you could not complete.

Bugs

Email support@soulterminal.ai with the subject "Bug report: [product]". Include:

Product, chain and public token address where relevant.
Steps you took, expected result and actual result.
Time and timezone, plus a public message or transaction link if it helps.
A screenshot with private keys, recovery phrases, credentials and private account information removed.

If the problem has stopped you from using the product, say what is blocked. If execution status is uncertain, check the existing transaction or order status before repeating an action.

Feature Requests

Email support@soulterminal.ai with the subject "Feature request: [product]". Describe the task, the current obstacle and what a useful result would let you do.

Marketing Requests

Email marketing@soulterminal.ai with the subject "Marketing inquiry: [project]" to ask about current offers. Before paying, confirm the supported chain and pair, where the placement will appear, the copy and image, how long it runs, any pin, the price or credit terms, and who to contact if delivery fails. Confirm direct-message campaign availability and recipient permission separately.

Keep the receipt and agreed placement details. If delivery does not match them, include both in your email and explain what you saw. A scheduled or published post alone does not show how many people it reached or what they did next.

Partnerships

Email partnerships@soulterminal.ai with the subject "Partnership inquiry: [organization]". State the partnership goal and relevant product.

If the destination is unavailable

Check the official community or Terminal resources for updates and context. Use the relevant email address above for your inquiry. Support never needs your private key or recovery phrase.

Soul Scanner Official public Telegram entry with View in Telegram and Open in Web buttons. — Use official community links for updates and context. Send product and commercial inquiries by email.